Refunds & Returns
2. GOODS DEAD ON ARRIVAL
If the Customer takes delivery of Goods from OrangeByte that are not in working condition, the Customer must notify OrangeByte, in accordance with clause 6 of the Returns Policy, within 21 days of taking delivery of such Goods.
Upon receipt of such notice, OrangeByte will arrange for the Goods to be collected or otherwise arrange for their return as soon as reasonably practicable.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods are in full working condition:
(a) the Goods will be returned to the Customer; and
(b) the Customer will be liable to pay OrangeByte a processing fee of 10% of the Total Price of the returned Goods together with freight costs associated with their return.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods are not in working condition, OrangeByte will offer:
(a) a refund for the Total Price of the returned Goods; or
(b) a credit for the Total Price of the returned Goods; or
(c) to replace the returned Goods.
3. GOODS FAULTY OR DEVELOPING A FAULT
If the Customer takes delivery of Goods from OrangeByte that are faulty or develop a fault, the Customer must notify OrangeByte, in accordance with clause 6 of the Returns Policy, within 21 days of taking delivery of such Goods.
Upon receiving such notice, OrangeByte will arrange for the Goods to be collected or otherwise arrange for their return as soon as reasonably practicable.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods are faulty by reason of neglect, abuse, improper use or wear and tear:
(a) the Goods will be returned to the Customer; and
(b) the Customer will be liable to pay OrangeByte a processing fee of 10% of the Total Price of the returned Goods together with freight costs associated with their return.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods are faulty for no reason attributable to the Customer, OrangeByte will offer:
(a) a refund for the Total Price of the returned Goods; or
(b) a credit for the Total Price of the returned Goods; or
(c) to replace the returned Goods.
The Customer may nevertheless be entitled to a refund where the fault is covered by the terms of a manufacturers warranty. The policy and procedure for the repair and return of Goods covered by such a warranty are governed by the terms of that warranty.
4. GOODS APPEARING TO BE DAMAGED IN TRANSIT
If the Customer takes delivery of Goods from OrangeByte that have been damaged in transit, the Customer must notify OrangeByte, in accordance with clause 6 of the Returns Policy, within 21 days of taking delivery of such Goods.
Upon receiving such notice, OrangeByte will arrange for the Goods to be collected or otherwise arrange for their return as soon as reasonably practicable.
If OrangeByte, or its agent, determine in their reasonable opinion that:
(a) the Goods have been damaged in transit; and
(b) the damage was not caused by circumstances occurring after the Customer accepted delivery, then
OrangeByte will offer:
(c) a refund for the Total Price of the returned Goods; or
(d) a credit for the Total Price of the returned Goods; or
(e) to replace the returned Goods.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods were damaged owing to circumstances occurring after the Customer accepted delivery:
(a) the Customer must arrange for the return of the Goods; and
(b) the Customer will be liable to pay OrangeByte a processing fee of 10% of the Total Price of the returned Goods together with freight costs associated with their return.
5. GOODS DELIVERED DO NOT MATCH GOODS ORDERED
If the Customer takes delivery of Goods from OrangeByte that do not correspond with those the subject of the Order, the Customer must notify OrangeByte, in accordance with clause 6 of the Returns Policy, within 21 days of taking delivery of such Goods.
Upon receiving such notice, OrangeByte will arrange for the Goods to be collected or otherwise arrange for their return as soon as reasonably practicable.
If OrangeByte, or its agent, determine in their reasonable opinion that the Goods delivered do not correspond with those the subject of the Order, OrangeByte will offer the Customer a refund or credit for the Total Price of the returned Goods.
If OrangeByte, or its agent, determine that the Goods delivered are, in fact, those the subject to the Order:
(a) the Goods will be returned to the Customer; and
(b) the Customer will be liable to pay OrangeByte a processing fee of 10% of the Total Price of the returned Goods together with freight costs associated with their return.
6. RETURNS PROCEDURE
The Customer is responsible for ensuring that all Goods that are to be returned are packed appropriately in order to prevent damage during shipping.
Prior to returning any Goods pursuant to the Returns Policy, the Customer must provide OrangeByte with the following information:
(a) the Customers name and contact phone number;
(b) the order number;
(c) the date appearing on the packing slip or invoice;
(d) the reason for return.
After OrangeByte has received this information, the Customer will be provided with a Return Authorisation Number. OrangeByte will only accept Goods for return in respect of which a Return Authorisation Number has been issued.
A Return Authorisation Number must be obtained for each individual Good the Customer seeks to return and is valid for fourteen (14) days from the date of issue.
Upon receiving a Return Authorisation Number in respect of the Goods that are to be returned, the Customer must use its best endeavours to ensure the Goods are returned to OrangeByte, or its agent, prior to the expiry of the Return Authorisation Number.
The Return Authorisation Number must appear clearly visible on the shipping label.
OrangeByte, or its agent, are entitled to refuse for return any Goods that:
(a) are incomplete or missing parts; or
(b) are not returned in their original packaging; or
(c) show signs of physical damage to the Goods or their packaging (except where the Goods are returned in accordance with clause 4 of the Returns Policy); or
(d) do not a include a valid Return Authorisation Number on the shipping label; or
(e) have an expired Return Authorisation Number.
7. GOODS SOLD ON A NO RETURNS BASIS
Goods sold on a no returns basis include:
(a) ex-demonstration Goods;
(b) ex-rental Goods;
(c) licensed software;
(d) Goods not available on the Website which have been ordered specifically at the Customers request;
(e) Goods in respect of which the Customer has been made aware, by a notice placed on the Website, are sold on a no returns basis.
Goods sold on a no returns basis will only be accepted for return pursuant to clauses 2, 3, 4 and 5 of the Returns Policy or otherwise pursuant to statute, except that, in all cases, OrangeByte will only offer a credit in respect of any such Goods returned.
8. GOODS NOT REFUNDABLE OR RETURNABLE
To the extent permitted by law, OrangeByte will not offer a refund or credit in circumstances where the Customer:
(a) after placing an order, changes their mind or decides that they do not like the Goods or have no use for them; or
(b) discovers it (the Customer) can buy the Goods cheaper elsewhere; or
(c) has a defect drawn to their attention prior to placing an Order; or
(d) damages the Goods by unreasonable or unintended use.
PLEASE GO TO TERMS AND CONDITIONS FOR COMPLETE INFORMATION.
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